posted on December 20, 2012 11:45
Governor Andrew Cuomo wants to make the DMV more customer-friendly.
Cuomo is moving forward with a proposal he hopes will end the usual thought process of the DMV being an altogether tedious and time-consuming place to do business. The governor wants to see customer-service reps at DMV offices greeting motorists, along with self-serve kiosks. The changes are aimed at slashing the average hour-long wait at DMV offices in half. Fifteen locations will implement the governor's plan this month for a test-run.
A representative from the Batavia DMV says that those pilot locations only apply to state DMV offices, not county locations like the one in Batavia. Most of those 15 test-run locations are downstate.