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The Genesee County Sheriff’s Office today warns of a confirmed telephone banking scam that threatens to freeze victims' accounts.

The scam has been targeting HSBC bank customers in the Genesee County and Western New York area lately. Apparently, individuals receive a call telling them their HSBC account has been frozen. They’re asked to press a number to unlock the account, and eventually asked for personal information regarding their account.

The calls are primarily targeting cell phones, according to Genesee County Sheriff Gary Maha. Maha says both he and his wife have received the calls themselves. The calls reportedly show up with a 972 area code. That is the code for the Dallas - Ft. Worth area of Texas.

Maha says thus far, there has only been one victim in Genesee County, and he did not lose any money.

"He was asked by the recording to press the button, so he did press the button," Maha says. "We're not sure if it did anything to his account. But he's afraid to use his account now in case anything has happened, so we're investigating."

Maha says Cattaraugus County in the Southern Tier was especially hard hit several months ago by a similar scam.

Residents should be aware of this scam. Be aware that the bank never asks for personal information over the phone. If you receive one of these calls, it's recommended that you simply hang up.


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